Return Policy

We gladly accept returns of online purchases made through catonearme.com, and you also may return online purchases to any of our store locations.

How to Return

Please return your item within 30 days of delivery. Use the link below on catonearme.com to initiate your return and obtain a return label.
Once your return is received and inspected, we will notify you whether your refund or exchange is approved.

Refunds & Exchanges

If approved, refunds will be processed to the original payment method within several business days. Shipping fees (including the return shipping cost) are non-refundable and will be deducted from your refund where applicable.
Exchanges (if applicable) are handled by replacing a defective or incorrect item with the same style, subject to availability.

Conditions for Return

• Items must be in new, unused condition, with original tags and packaging intact.
• Sale, clearance, or promotional items may have different return terms—please refer to the item’s own policy on catonearme.com.
• After 30 days, or if the item is not in its original condition, we may be unable to grant a full refund. In such cases, we may offer store credit or an exchange based on current selling price.

Return Shipping

You are responsible for paying the cost of return shipping unless the return is due to our error (e.g. wrong or defective item). For best results, we recommend using a trackable shipping service or purchasing shipping insurance.

Important Notes

• Keep proof of shipment and tracking information until your refund is processed.
• Refund processing times may vary depending on banking institutions.
• Returns initiated without following the online return process on catonearme.com may not be accepted.

Further Information

For complete return instructions and to begin your return, please visit catonearme.com.